Data Deletion Instructions
If you have messaged a business that uses ChatrBell — through Facebook Messenger or a website chat — you can ask us to delete the conversation data we hold about you. This page explains exactly how, and what happens afterwards.
How to submit a request
Email [email protected] with the subject line "Data Deletion Request".
So we can find the right records, please include:
- The business or Facebook Page you contacted — its name is enough.
- The name you used in that conversation, as it appeared to the business.
- Roughly when the conversation took place — an approximate date helps us locate it.
- An email address we can reply to, so we can confirm once the deletion is complete.
Verification. To protect your privacy, we may ask one additional question to confirm you are the person who took part in the conversation. We will never ask for your password, payment details, or any government-issued identification.
What gets deleted
Once your request is verified, we permanently remove the following from our systems:
| Data | Action |
|---|---|
| Message content | All messages you sent and received in that conversation, including any attachments, are deleted. |
| Your identifier | The Page-Scoped ID (PSID) or chat session identifier associated with you is deleted. |
| Profile details | Any display name, avatar, notes or tags the business recorded against your conversation are deleted. |
| Backups | Backup copies are overwritten on their normal rotation cycle, which completes within 30 days of deletion. |
Timeline
- Within 3 business days — we acknowledge your request and, if needed, ask a verification question.
- Within 15 business days — the data is deleted from our live systems and we email you to confirm.
- Within 30 days — residual copies in encrypted backups are cycled out.
What we may have to keep
In limited cases we may need to retain a minimal record — for example, where a transaction record must be kept to satisfy a legal or tax obligation, or where information is needed for an ongoing legal matter. If this applies to your request, we will tell you which records are affected and why.
Deleting data held by the business itself
ChatrBell processes conversations on behalf of the business you contacted. That business may separately hold its own records of your enquiry in its own systems, which are outside our control. We will tell you who the business is so you can contact them directly if you wish.
Removing ChatrBell's access to a Facebook Page
If you are the administrator of a Facebook Page and want to stop ChatrBell receiving its messages, you can disconnect it at any time from your ChatrBell account, or remove the app directly in your Facebook Page settings under Business Integrations. Once disconnected, we stop receiving new messages immediately, and the stored conversation data for that Page is deleted or anonymised within 90 days.
Questions
If anything about this process is unclear, or you want to check the status of a request you already sent, contact us at the address below. See our Privacy Policy for the full picture of how we handle data.
BAOLONGMA CULTURAL MEDIA SDN. BHD.
Email: [email protected]
Registered address: Lot 4.100, Tingkat 4, Wisma Central, Jalan Ampang, 50450 Kuala Lumpur, Wilayah Persekutuan, Malaysia